Key efficiency indicators

1. Timeliness of initial response to Ministerial requests and Parliamentary Questions

Target: 90 per cent of responses provided on time

Providing accurate and timely information to our Minister, Parliament and the public is an important function of the FPC.

To ensure we are meeting the needs and expectations of our Minister and the Western Australian public, we have set ourselves the target of ensuring that 90 per cent of requests for information are provided within the timeframes defined by the Minister’s Office.

In 2017-2018, the FPC achieved the target. There was also a 26 per cent increase in the number of requests for information compared to the previous year. In 2016-2017, we achieved timely responses 78 per cent of the time, while noting there was no target in place for 2016-2017. Our performance improved significantly in 2017-2018.  

Graph showing the timeliness of initial responses to Ministerial requests and Parliamentary Questions


2. Timeliness of response to stakeholder concerns or complaints

Target: Response to 90 per cent of stakeholder concerns or complaints within 28 days (excluding the initial confirmation response)

Over the last two years the FPC has been 100 per cent compliant. 

The timeliness in responding to complaints and concerns has remained consistent with more than 95 per cent of issues addressed within defined timeframes.

A new stakeholder management system is helping to improve the tracking of all responses and the FPC is confident in continuing to provide timely responses to enquiries.

Graph showing timeliness of response to stakeholder concerns or complaints


3. All high-value sawlog resource processed locally

Target: 100 per cent of sawlog is processed locally – excluding any trials or research undertaken

In 2016-2017 and 2017-2018 the FPC sold 159,000 tonnes and 143,000 tonnes respectively of high-value native forest products. All of the contracts include a specific clause requiring mandatory domestic processing, which is monitored through contract performance appraisals.  

The only exception to domestic processing was a small volume of less than 1,500 tonnes in each year that was exported for the purpose of undertaking research, with a view to attracting and establishing subsequent domestic processing infrastructure.

In 2016-2017 and 2017-2018, the FPC sold 460,000 cubic metres and 586,000 cubic metres respectively of high-value plantation products. All of the logs were processed domestically.

Graphic showing the amount of high-value sawlog processed locally


4. Green sandalwood roots as a percentage of green sandalwood harvested

Target: Total green volume includes a minimum of 25 per cent roots

Sandalwood is a limited resource. To ensure its long-term sustainability it is important to use as much of each tree as possible, maximising utilisation and minimising waste.

The target for 2017-2018 of total green volume includes a minimum of 25 per cent roots. The FPC met the target set.

Graph showing the amount of sandalwood roots in green sandalwood harvested


5. Log delivery consistent with contractual obligations

Target: 98 per cent of log deliveries satisfy contractual obligations

Native forest

Native forest deliveries in 2017-2018 were less than target due to the temporary closure of a major sawmill, delays with a major customer commissioning a processing line, and low-grade product sales being significantly less than forecast. 


Plantations exceeded target in 2017-2018 primarily due to increased customer demand.

Graph showing amount of log deliveries satisfying contractual obligations


The volume available of sandalwood to be delivered is prescribed in the Sandalwood (Limitation on Removal of Sandalwood) Order (No.2) 2015.International market difficulties in 2016-2017 which continued into 2017-2018, combined with the financial difficulties of a domestic customer in 2017-2018, have resulted in the volume sold for the last two financial years being less than target.

Graph showing amount of log deliveries satisfying contractual obligations


6. Cost per dollar of revenue generated

Target: The cost per dollar of revenue generated to decrease over time

Native forest

The unit cost per dollar generated in 2017-2018 increased by 5 cents due to the reduction in the quantity of logs produced and the closure of a major sawmill. This is expected to improve in future with increased markets for low-value products and sawlog sales. 


The cost versus revenue ratio remained stable.


Sandalwood revenue decreased due to the unsettled oil market and the long-term interruption to the major customer, whose parent company was under administration for most of the year, resulting in an increase in cost per dollar generated.

Graph showing cost per dollar of revenue generated